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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Travel Decision Reference 2019-0285Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Claim handling delays or issues, Dissatisfaction with customer service , Failure to provide correct information, Maladministration
Year: 2019
Pet Insurance Decision Reference 2019-0286Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Personal Loan Decision Reference 2019-0287Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Dissatisfaction with customer service
Year: 2019
Tracker Mortgage Decision Reference 2019-0288Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Approved Minimum Retirement Fund AMRF Decision Reference 2019-0289Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Failure to advise on revenue restrictions ,
Year: 2019
Whole-of-Life Decision Reference 2019-0290Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Accessibility issues, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Fees & charges applied
Year: 2019
Credit Cards Decision Reference 2019-0291Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
Credit Cards Decision Reference 2019-0292Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features, Fees & charges applied
Year: 2019
Mortgage Decision Reference 2019-0293Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Dissatisfaction with customer service , Fees & charges applied (mortgage)
Year: 2019
Tracker Mortgage Decision Reference 2019-0294Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate, Failure to provide accurate account/balance information
Year: 2019
Repayment Mortgage Decision Reference 2019-0295Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2019
Repayment Mortgage Decision Reference 2019-0296Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to grant mortgage, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2019
Travel Decision Reference 2019-0297Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation,
Year: 2019
Tracker Mortgage Decision Reference 2019-0298Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Travel Decision Reference 2019-0299Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Settlement amount offered
Year: 2019
Current Account Decision Reference 2019-0300Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Refusals (banking), Maladministration
Year: 2019
Debit Card Decision Reference 2019-0301Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0302Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability,
Year: 2019
Private Health Insurance Decision Reference 2019-0303Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2019
Repayment Mortgage Decision Reference 2019-0305Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Incorrect information sent to credit reference agency
Year: 2019
