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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Lending Decision Reference 2019-0178Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Failure to provide product/service information, Mis-selling (banking)
Year: 2019
Personal Loan Decision Reference 2019-0179Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Dissatisfaction with customer service
Year: 2019
Private Health Insurance Decision Reference 2019-0180Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2019
Current Account Decision Reference 2019-0181Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Variable Mortgage Decision Reference 2019-0182Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Level of contact or communications re. Arrears, Complaint handling (Consumer Protection Code) , Documents mislaid or lost, Selling mortgage to t/p provider
Year: 2019
Private Health Insurance Decision Reference 2019-0183Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - waiting periods apply , Mis-selling
Year: 2019
Current Account Decision Reference 2019-0184Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions, Failure to process instructions in a timely manner
Year: 2019
Repayment Mortgage Decision Reference 2019-0185Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Failure to provide accurate account/balance information
Year: 2019
Repayment Mortgage Decision Reference 2019-0186Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Substantially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process ,
Year: 2019
Pet Insurance Decision Reference 2019-0187Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Car Decision Reference 2019-0188Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2019
Debit Card Decision Reference 2019-0189Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied ,
Year: 2019
Repayment Mortgage Decision Reference 2019-0190Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2019
Whole-of-Life Decision Reference 2019-0192Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service , Failure to advise on key product/service features
Year: 2019
Multiple Products/Services Decision Reference 2019-0193Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service , Failure to advise on key product/service features
Year: 2019
Cash Investment Decision Reference 2019-0194Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected,
Year: 2019
Credit Union Loan Decision Reference 2019-0195Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Maladministration
Year: 2019
Household Buildings Decision Reference 2019-0196Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - subsidence or heave, Failure to advise on key product/service features
Year: 2019
Lending Decision Reference 2019-0197Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after),
Year: 2019
Mortgage Decision Reference 2019-0199Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Maladministration (mortgage)
Year: 2019
