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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Income Protection and Permanent Health Decision Reference 2021-0092Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Rejection of claim - pre-existing condition
Year: 2021
Retail Decision Reference 2021-0093Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Household Buildings Decision Reference 2021-0094Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Poor wording/ambiguity of policy, Failure to process instructions, Failure to provide product/service information
Year: 2021
Repayment Mortgage Decision Reference 2021-0095Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service , Failure to consider vulnerability of customer, Lost or mislaid title deeds
Year: 2021
Debit Card Decision Reference 2021-0096Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Complaint handling (Consumer Protection Code) , Disputed transactions
Year: 2021
Bonds Decision Reference 2021-0097Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration
Year: 2021
Shares/Equities Investment Decision Reference 2021-0098Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code)
Year: 2021
Repayment Mortgage Decision Reference 2021-0099Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner
Year: 2021
Term Insurance Decision Reference 2021-0100Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life)
Year: 2021
Travel Decision Reference 2021-0101Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2021
Credit Cards Decision Reference 2021-0102Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code)
Year: 2021
Critical & Serious Illness Decision Reference 2021-0103Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Refusal to insure - failure to renew policy
Year: 2021
Car Decision Reference 2021-0104Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Disagreement regarding Pre-accident value provided
Year: 2021
Pension Transfers Decision Reference 2021-0105Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (pensions), Failure to process instructions in a timely manner, Fees & charges applied
Year: 2021
Cash Investment Decision Reference 2021-0106Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to consider vulnerability of customer, Failure to provide product/service information
Year: 2021
Bonds Decision Reference 2021-0107Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (investment), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2021
Cash Investment Decision Reference 2021-0108Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to inform of drop in value
Year: 2021
Cash Investment Decision Reference 2021-0109Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Mis-selling (investment), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to inform of drop in value
Year: 2021
Repayment Mortgage Decision Reference 2021-0110Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Errors in calculations, Failure to provide accurate account/balance information
Year: 2021
Service Decision Reference 2021-0111Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
