Financial Services and Pensions Ombudsman of Ireland

I have a complaint

What should I do first?

1.You need to make a complaint to your provider before making a complaint to us.

2. If you are not happy with the response from your provider let us know

How to complain to us

3. Once you have completed this step you can submit your complaint to us

Online Complaint Form

How to make a complaint about a financial service provider in another EEA country

FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.

Find out more https://ec.europa.eu/

Looking for information on your consumer rights or personal finance?

The Financial Services and Pensions Ombudsman is an independent, impartial, fair and free service that helps resolve complaints with pensions providers and regulated financial services providers.

3 steps to making a complaint to the FSPO
How we deal with your complaint
Need advice about making your complaint? Call our helpline on 01 567 7000.

News

30/03/2021 FSPO publishes Overview of Complaints 2020
Read the Overview of Complaints
03/02/2021 FSPO publishes legally binding decisions issued in 2020

Read our most recent decisions and digests

Strategic Plan 2021- 2023 Stakeholder Survey

The FSPO has begun the process of developing its next Strategic Plan, focusing on the period 2021 – 2023. In developing this next Strategic Plan, the FSPO is seeking the input and views of parties that share an interest in the role of the FSPO and the manner in which it delivers against its statutory responsibilities and our Mission and Vision.

This survey seeks the views of our stakeholders on a small number of questions. Your feedback and views are very important to us and will help to inform the development of the FSPO's Strategic Plan.

Important information about using our services

The Financial Services and Pensions Ombudsman (FSPO) provides a free service to complainants and there is no cost for bringing a complaint to the FSPO. Bringing a complaint to us is straightforward but if you choose to hire a solicitor or any other professional assistance to bring a complaint to the FSPO on your behalf, then any costs incurred for using these services are your responsibility.

In circumstances where a provider is directed to pay compensation to a complainant, following the formal investigation of a complaint, the compensation cannot be increased to account for the cost of any professional assistance used by a complainant. Complainants should be aware that costs charged as a percentage of any compensation will have the effect of reducing the compensation paid to them by the provider.