The Financial Services and Pensions Ombudsman
is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.
Strategic Plan 2025-2027 Public Consultation
Closing date: Midnight, Friday, 20 September 2024
Watch our information videos!
How to make a complaint to the FSPO
What happens when we receive your complaint
What to expect during Dispute Resolution
What to expect during the Investigation process
Archive sites
You can see previous websites here