The Financial Services and Pensions Ombudsman is an independent, impartial, fair and free service that helps resolve complaints with pensions providers and regulated financial services providers.

Strategic Plan 2021- 2023 Stakeholder Survey

The FSPO has begun the process of developing its next Strategic Plan, focusing on the period 2021 – 2023. In developing this next Strategic Plan, the FSPO is seeking the input and views of parties that share an interest in the role of the FSPO and the manner in which it delivers against its statutory responsibilities and our Mission and Vision.

This survey seeks the views of our stakeholders on a small number of questions. Your feedback and views are very important to us and will help to inform the development of the FSPO's Strategic Plan.

The closing date for responses is 18 May 2021.

Important information about using our services

The Financial Services and Pensions Ombudsman (FSPO) provides a free service to complainants and there is no cost for bringing a complaint to the FSPO. Bringing a complaint to us is straightforward but if you choose to hire a solicitor or any other professional assistance to bring a complaint to the FSPO on your behalf, then any costs incurred for using these services are your responsibility.

You can read more about our services here.

In circumstances where a provider is directed to pay compensation to a complainant, following the formal investigation of a complaint, the compensation cannot be increased to account for the cost of any professional assistance used by a complainant. Complainants should be aware that costs charged as a percentage of any compensation will have the effect of reducing the compensation paid to them by the provider.

Archive sites

You can see previous websites here