1.You need to make a complaint to your provider before making a complaint to us.
2. If you are not happy with the response from your provider let us know
3. Once you have completed this step you can submit your complaint to us
FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.
Find out more https://ec.europa.eu/
18 February 2021
The High Court has today struck out legal proceedings commenced in August 2020, in which FBD Insurance plc had sought to prevent the Financial Services and Pensions Ombudsman (FSPO) from progressing the investigation of a complaint against the insurer.
The complaint, which FBD sought to prevent the Ombudsman from investigating, had been made against FBD by a publican policyholder, arising from the decision of FBD to decline the publican's insurance claim, for losses caused by business interruption, as a result of the enforced closure of the publican's premises, following Government guidelines to prevent the spread of COVID-19.
The High Court struck out the proceedings, on consent of the parties, noting the agreement of FBD to discharge certain legal costs to the FSPO and to the publican policyholder, which was a notice party to the proceedings.
The FSPO welcomes the striking out of this case and has confirmed he will vigorously oppose any attempt by a financial service provider or pension provider, to restrain him in the exercise of his statutory powers, to investigate a complaint pursuant to the provisions of the Financial Services and Pensions Ombudsman Act 2017.
The Financial Services and Pensions Ombudsman (FSPO) provides a free service to complainants and there is no cost for bringing a complaint to the FSPO. Bringing a complaint to us is straightforward but if you choose to hire a solicitor or any other professional assistance to bring a complaint to the FSPO on your behalf, then any costs incurred for using these services are your responsibility.
You can read more about our services here.
In circumstances where a provider is directed to pay compensation to a complainant, following the formal investigation of a complaint, the compensation cannot be increased to account for the cost of any professional assistance used by a complainant. Complainants should be aware that costs charged as a percentage of any compensation will have the effect of reducing the compensation paid to them by the provider.
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