I have a complaint

What should I do first?

1.You need to make a complaint to your provider before making a complaint to us.

2. If you are not happy with the response from your provider let us know

3. Once you have completed this step you can submit your complaint to us

How to make a complaint about a financial service provider in another EEA country

FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.

Find out more https://ec.europa.eu/

Welcome to the Financial Services and Pensions Ombudsman (FSPO)

FSPO is an independent, impartial, fair and free service that helps resolve complaints with pensions providers and regulated financial services providers.

Do you have a problem with a pension scheme, mortgage, travel insurance, loan, health insurance, credit card, motor insurance or other financial services or pensions complaint? Let us know.

3 Steps to making a Complaint to the FSPO
How we deal with your Complaint
Need advice about making your complaint? Call our helpline on 01 567 7000.

Publication of Overview of Complaints 2018

March 2019: The FSPO has published his Overview of Complaints 2018 which analyses trends and themes from his Office's first year of operation.

Looking for information on your consumer rights or personal finance?

Visit the Competition and Consumer Protection Commission's (CCPC) Website

Join our dynamic team at an exciting time

The FSPO has launched a recruitment campaign to fill existing vacancies and to establish panels from which future vacancies may be filled for the following positions:

Closing date: 3pm on 27 May 2019

Click here for more details