1.You need to make a complaint to your provider before making a complaint to us.
2. If you are not happy with the response from your provider let us know
3. Once you have completed this step you can submit your complaint to us
FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.
Find out more https://ec.europa.eu/
Do you have a problem with a pension scheme, mortgage, travel insurance, loan, health insurance, credit card, motor insurance or other financial services or pensions complaint? Let us know.
March 2019: The FSPO has published his Overview of Complaints 2018 which analyses trends and themes from his Office's first year of operation.
You can see previous websites here
Financial Services Ombudsman
Pensions Ombudsman