I have a complaint

What should I do first?

1.You need to make a complaint to your provider before making a complaint to us.

2. If you are not happy with the response from your provider let us know

3. Once you have completed this step you can submit your complaint to us

How to make a complaint about a financial service provider in another EEA country

FIN-NET is the Europe-wide network of financial ombudsmen and consumer-complaints organizations - covering the 30 countries in the European Economic Area. It is responsible for settling consumers' complaints in the area of financial services out of court.

Find out more https://ec.europa.eu/

Welcome to the Financial Services and Pensions Ombudsman (FSPO)

FSPO is an independent, impartial, fair and free service that helps resolve complaints with pensions providers and regulated financial services providers.

Do you have a problem with a pension scheme, mortgage, travel insurance, loan, health insurance, credit card, motor insurance or other financial services or pensions complaint? Let us know.

For information on financial services providers and pensions providers, please click here.
Our services are free to consumers.
For information on our services, please click here.
Need advice about making your complaint? Call our helpline on 01 567 7000.

Publication of Legally Binding Decisions

January 2019: The FSPO today published a database of decisions in relation to financial service complaints issued since January 2018, along with a digest of relevant case studies.