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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Other Decision Reference 2021-0193Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Maladministration, Misrepresentation (at poi
Year: 2021
Repayment Mortgage Decision Reference 2021-0194Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Complaint handling (Consumer Protection Code)
Year: 2021
Shares/Equities Investment Decision Reference 2021-0195Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information
Year: 2021
Service Decision Reference 2021-0196Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service
Year: 2021
Repayment Mortgage Decision Reference 2021-0197Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Substantially upheld
All Conducts Complained Of: Selling mortgage to t/p provider , Arrears handling (non- Mortgage Arears Resolution Process ), Dissatisfaction with customer service
Year: 2021
Multiple Products/Services Decision Reference 2021-0198Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Delayed or inadequate communication, Failure to process instructions in a timely manner, Level of contact or communications re. Arrears
Year: 2021
Critical & Serious Illness Decision Reference 2021-0199Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - late notification
Year: 2021
Tracker Mortgage Decision Reference 2021-0200Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Tracker Mortgage Decision Reference 2021-0201Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Hire Purchase Decision Reference 2021-0202Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Errors in calculations, Disputed transactions, Incorrect information sent to credit reference agency
Year: 2021
Tracker Mortgage Decision Reference 2021-0203Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Buy-Out Bonds Decision Reference 2021-0204Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (pensions)
Year: 2021
Retail Decision Reference 2021-0205Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Failure to process instructions, Failure to provide product/service information, Rejection of claim
Year: 2021
Standing Order Decision Reference 2021-0206Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2021
Fixed Rate Decision Reference 2021-0207Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage), Errors in calculations
Year: 2021
Repayment Mortgage Decision Reference 2021-0208Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider , Classification of borrower as non-cooperating, Delayed or inadequate communication, Dissatisfaction with customer service , Errors in calculations
Year: 2021
Tracker Mortgage Decision Reference 2021-0209Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Term Insurance Decision Reference 2021-0210Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Maladministration (life), Poor wording/ambiguity of policy, Results of policy review/failure to notify of policy reviews
Year: 2021
Cash Investment Decision Reference 2021-0212Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment), Alleged poor management of fund, Maladministration, Misrepresentation (at point of sale or after), Product not suitable , Value of policy at surrender less than expected or projected
Year: 2021
Car Decision Reference 2021-0213Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
