Important information: The service provided by the Financial Services and Pensions Ombudsman is free of charge. We will never seek payment from you to progress a complaint.

About Us

The Financial Services and Pensions Ombudsman (FSPO) is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.

  • In 2017, the government merged the offices of the Financial Services Ombudsman Bureau and the Office of the Pensions Ombudsman, to form the FSPO.
  • The FSPO was established by the Financial Services and Pensions Ombudsman Act 2017 and opened for business on 1 January 2018.
  • The FSPO is funded by levies on financial services providers and by a grant from the government.