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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Mortgage Decision Reference 2020-0412Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Travel Decision Reference 2020-0413Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - theft or attempt theft, Rejection of claim - definition of valuables
Year: 2020
Tracker Mortgage Decision Reference 2020-0414Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Service Decision Reference 2020-0415Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2020
Tracker Mortgage Decision Reference 2020-0416Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0417Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Bicycle Insurance Decision Reference 2020-0418Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - theft or attempt theft
Year: 2020
Farm & Livestock Decision Reference 2020-0419Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim – partial rejection
Year: 2020
Cash Investment Decision Reference 2020-0420Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code)
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0421Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - depression/mental health illness
Year: 2020
Cash Investment Decision Reference 2020-0422Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration
Year: 2020
Bonds Decision Reference 2020-0423Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Partially upheld
All Conducts Complained Of: Value of policy at surrender less than expected or projected
Year: 2020
Tracker Mortgage Decision Reference 2020-0424Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Approved Minimum Retirement Fund AMRF Decision Reference 2020-0425Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling, Fees & charges applied
Year: 2020
Current Account Decision Reference 2020-0426Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions
Year: 2020
Tracker Mortgage Decision Reference 2020-0427Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate
Year: 2020
Tracker Mortgage Decision Reference 2020-0428Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2020
Repayment Mortgage Decision Reference 2020-0429Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider
Year: 2020
Managing Deceased Estates Decision Reference 2020-0430Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Documents mislaid or lost, Delayed or inadequate communication, Failure to provide correct information
Year: 2020
Professional Indemnity Decision Reference 2020-0431Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (insurance), Dissatisfaction with customer service
Year: 2020
