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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2022-0028Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0029Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2022
Current Account Decision Reference 2022-0030Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2022
Service Decision Reference 2022-0031Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2022
Personal Loan Decision Reference 2022-0032Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to grant consumer credit , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Car Decision Reference 2022-0033Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions
Year: 2022
Repayment Mortgage Decision Reference 2022-0034Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Private Health Insurance Decision Reference 2022-0035Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2022
Interest Only Decision Reference 2022-0036Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service , Lapse/cancellation of policy (mortgage)
Year: 2022
Credit Sale Agreements Decision Reference 2022-0037Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Appointment of debt collection agency , Delayed or inadequate communication
Year: 2022
Repayment Mortgage Decision Reference 2022-0038Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service
Year: 2022
Critical & Serious Illness Decision Reference 2022-0039Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Substantially upheld
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Medical evidence submitted
Year: 2022
Payment Protection Decision Reference 2022-0040Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Tracker Mortgage Decision Reference 2022-0041Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0042Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2022
Travel Decision Reference 2022-0043Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation, Claim handling delays or issues, Rejection of claim
Year: 2022
Fixed Rate Decision Reference 2022-0044Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Errors in calculations
Year: 2022
Service Decision Reference 2022-0045Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Poor wording/ambiguity of policy, Rejection of claim
Year: 2022
Savings Account Decision Reference 2022-0046Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling (banking), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Fees & charges applied , Maladministration
Year: 2022
Repayment Mortgage Decision Reference 2022-0047Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2022
