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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Variable Mortgage Decision Reference 2019-0347Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration, Delayed or inadequate communication
Year: 2019
Private Health Insurance Decision Reference 2019-0348Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - pre-existing condition, Rejection of claim - waiting periods apply
Year: 2019
Household Buildings Decision Reference 2019-0349Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service , Failure to consider vulnerability of customer
Year: 2019
Household Contents Decision Reference 2019-0350Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - theft or attempt theft, Poor wording/ambiguity of policy
Year: 2019
Motor Decision Reference 2019-0351Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - insurable interest,
Year: 2019
Tracker Mortgage Decision Reference 2019-0352Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2019
Repayment Mortgage Decision Reference 2019-0353Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2019
Term Insurance Decision Reference 2019-0354Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (life), Dissatisfaction with customer service
Year: 2019
Mortgage Protection Decision Reference 2019-0355Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Maladministration
Year: 2019
Car Decision Reference 2019-0356Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Failure to process instructions
Year: 2019
Car Decision Reference 2019-0357Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features, Mis-selling (motor), No claim bonus issues
Year: 2019
Private Health Insurance Decision Reference 2019-0358Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - treatment abroad,
Year: 2019
Travel Decision Reference 2019-0359Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Complaint handling (Consumer Protection Code)
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0360Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Dental Expenses Insurance Decision Reference 2019-0361Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim, Dissatisfaction with customer service
Year: 2019
Personal Pension Plan Decision Reference 2019-0362Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected, Delayed or inadequate communication
Year: 2019
Mortgage Decision Reference 2019-0363Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process ,
Year: 2019
Bonds Decision Reference 2019-0364Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Failure to advise on tax implications/tax relief
Year: 2019
Repayment Mortgage Decision Reference 2019-0365Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2019
Car Decision Reference 2019-0366Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: No claim bonus issues, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
