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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Savings Account Decision Reference 2019-0200Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code)
Year: 2019
Interest Only Decision Reference 2019-0201Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Premature ceasing of arrears negotiations, Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2019
Income Protection and Permanent Health Decision Reference 2019-0202Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2019
Banking Online Facility Decision Reference 2019-0203Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Accessibility issues, Maladministration
Year: 2019
Travel Decision Reference 2019-0204Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2019
Investment Decision Reference 2019-0205Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication,
Year: 2019
Repayment Mortgage Decision Reference 2019-0206Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Documents mislaid or lost, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2019
Repayment Mortgage Decision Reference 2019-0207Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Appointment of debt collection agency , Failure to process instructions in a timely manner
Year: 2019
Travel Decision Reference 2019-0208Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2019
Mortgage Decision Reference 2019-0209Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Fees & charges applied , Maladministration
Year: 2019
Personal Loan Decision Reference 2019-0210Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Arrears handling , Dissatisfaction with customer service
Year: 2019
Lending Decision Reference 2019-0211Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate,
Year: 2019
Mortgage Decision Reference 2019-0212Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Dissatisfaction with customer service , Incorrect information sent to credit reference agency, Maladministration (mortgage)
Year: 2019
Personal Loan Decision Reference 2019-0213Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency,
Year: 2019
Cheques Decision Reference 2019-0215Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration, Disputed transactions
Year: 2019
Off-set Mortgage Decision Reference 2019-0216Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Misrepresentation (at point of sale or after)
Year: 2019
Credit Union Loan Decision Reference 2019-0217Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2019
Interest Only Decision Reference 2019-0218Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0219Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0222Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure,
Year: 2019
