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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Whole-of-Life Decision Reference 2020-0013Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication,
Year: 2020
Repayment Mortgage Decision Reference 2020-0014Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Maladministration
Year: 2020
Shares/Equities Investment Decision Reference 2020-0015Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Product not suitable , Failure to provide warning re. Nature of investment , Mis-selling (investment)
Year: 2020
Car Decision Reference 2020-0016Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Pre-accident value provided, Rejection of claim
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0018Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2020
Loans Decision Reference 2020-0019Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to consider vulnerability of customer, Fees & charges applied
Year: 2020
Critical & Serious Illness Decision Reference 2020-0020Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2020
Travel Decision Reference 2020-0021Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Maladministration
Year: 2020
Payment Protection Decision Reference 2020-0022Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Medical evidence submitted
Year: 2020
Tracker Mortgage Decision Reference 2020-0023Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Private Health Insurance Decision Reference 2020-0024Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2020
Tracker Mortgage Decision Reference 2020-0025Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Mortgage Decision Reference 2020-0026Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Incorrect information sent to credit reference agency, Maladministration
Year: 2020
Household Buildings Decision Reference 2020-0027Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - accidental damage,
Year: 2020
Tracker Mortgage Decision Reference 2020-0028Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Mortgage Decision Reference 2020-0029Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Dissatisfaction with customer service
Year: 2020
Mortgage Decision Reference 2020-0030Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Credit Cards Decision Reference 2020-0031Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Maladministration
Year: 2020
Mortgage Decision Reference 2020-0032Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Partially upheld
All Conducts Complained Of: Increase in interest rate, Lost or mislaid title deeds, Maladministration
Year: 2020
Repayment Mortgage Decision Reference 2020-0033Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency, Dissatisfaction with customer service
Year: 2020
