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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2021-0490Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Current Account Decision Reference 2021-0491Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service , Handling of fraudulent transactions
Year: 2021
Overdrafts Decision Reference 2021-0492Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Maladministration
Year: 2021
Variable Mortgage Decision Reference 2021-0493Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Dissatisfaction with customer service , Failure to implement payment terms, Failure to provide accurate account/balance information , Fees & charges applied (mortgage), Selling mortgage to t/p provider
Year: 2021
Online Share Dealing Decision Reference 2021-0494Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Delayed or inadequate communication, Failure to provide correct information
Year: 2021
Current Account Decision Reference 2021-0495Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions
Year: 2021
Repayment Mortgage Decision Reference 2021-0496Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider , Arrears handling (non- Mortgage Arears Resolution Process ), Level of contact or communications re. Arrears
Year: 2021
Repayment Mortgage Decision Reference 2021-0497Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling mortgage to t/p provider , Failure to implement payment terms
Year: 2021
Tracker Mortgage Decision Reference 2021-0498Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0499Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Cheques Decision Reference 2021-0500Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2021
Service Decision Reference 2021-0501Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Poor wording/ambiguity of policy, Rejection of claim
Year: 2021
Tracker Mortgage Decision Reference 2021-0502Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Repayment Mortgage Decision Reference 2021-0503Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Partially upheld
All Conducts Complained Of: Application of interest rate
Year: 2021
Repayment Mortgage Decision Reference 2021-0504Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Dissatisfaction with customer service , Failure to process instructions, Incorrect information sent to credit reference agency
Year: 2021
Repayment Mortgage Decision Reference 2021-0505Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Disputed transactions, Failure to provide correct information, Level of contact or communications re. Arrears
Year: 2021
Credit Cards Decision Reference 2021-0506Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2021
Variable Mortgage Decision Reference 2021-0507Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration (mortgage)
Year: 2021
Tracker Mortgage Decision Reference 2021-0508Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0509Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
