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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Van Decision Reference 2020-0473Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Partially upheld
All Conducts Complained Of: Premium rate increases , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to provide correct information
Year: 2020
Van Decision Reference 2020-0474Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Upheld
All Conducts Complained Of: Premium rate increases , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to provide correct information
Year: 2020
Credit Cards Decision Reference 2020-0475Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2020
Mortgage Decision Reference 2020-0476Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2020
Money Transfer (between accounts/between banks/3rd Decision Reference 2020-0477Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Non-receipt of money
Year: 2020
Savings Account Decision Reference 2020-0478Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration, Failure to provide notification /reason for closure, Non-receipt of money
Year: 2020
Tracker Mortgage Decision Reference 2020-0480Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0481Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate
Year: 2020
Household Buildings Decision Reference 2020-0482Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim
Year: 2020
Private Health Insurance Decision Reference 2020-0483Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication, Fees & charges applied
Year: 2020
Retail Decision Reference 2020-0484Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues, Delayed or inadequate communication
Year: 2020
Car Finance Decision Reference 2020-0485Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Errors in calculations
Year: 2020
Whole-of-Life Decision Reference 2020-0486Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration
Year: 2020
Pet Insurance Decision Reference 2021-0000Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Misrepresentation (at point of sale or after)
Year: 2021
Household Buildings Decision Reference 2021-0001Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - fire
Year: 2021
Service Decision Reference 2021-0002Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Travel Decision Reference 2021-0003Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2021
Household Buildings Decision Reference 2021-0006Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - storm, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to process instructions
Year: 2021
Debt Management Decision Reference 2021-0007Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate account/balance information
Year: 2021
ATM Decision Reference 2021-0008Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Failure to provide adequate security measures, Handling of fraudulent transactions
Year: 2021
