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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Accounts Decision Reference 2019-0307Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions,
Year: 2019
Van Decision Reference 2019-0308Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure,
Year: 2019
Mortgage Decision Reference 2019-0309Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Documents mislaid or lost, Failure to process instructions in a timely manner
Year: 2019
Repayment Mortgage Decision Reference 2019-0310Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration, Errors in calculations
Year: 2019
Credit Cards Decision Reference 2019-0311Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Failure to provide accurate account/balance information , Failure to provide correct information
Year: 2019
Commercial Mortgage Decision Reference 2019-0312Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling loan to third party provider, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2019
Repayment Mortgage Decision Reference 2019-0313Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Selling mortgage to t/p provider
Year: 2019
Household Buildings Decision Reference 2019-0314Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0315Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions,
Year: 2019
Credit Cards Decision Reference 2019-0316Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Errors in calculations,
Year: 2019
Pension Decision Reference 2019-0317Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Substantially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after),
Year: 2019
Repayment Mortgage Decision Reference 2019-0318Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking),
Year: 2019
Current Account Decision Reference 2019-0319Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2019
Other Decision Reference 2019-0320Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Misrepresentation (at point of sale or after)
Year: 2019
Fixed Rate Decision Reference 2019-0321Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to process instructions
Year: 2019
Tracker Mortgage Decision Reference 2019-0322Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2019
Whole-of-Life Decision Reference 2019-0323Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Misrepresentation (at point of sale or after)
Year: 2019
Motor Decision Reference 2019-0324Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to insure - failure to renew policy, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2019
Banking Online Facility Decision Reference 2019-0325Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Accessibility issues, Dissatisfaction with customer service
Year: 2019
Critical & Serious Illness Decision Reference 2019-0326Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness,
Year: 2019
