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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Car Decision Reference 2018-0041Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Pre-accident value provided
Year: 2018
Bonds Decision Reference 2018-0042Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Partially upheld
All Conducts Complained Of: Alleged poor management of fund, Delayed or inadequate communication
Year: 2018
Private Health Insurance Decision Reference 2018-0043Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim
Year: 2018
Private Health Insurance Decision Reference 2018-0044Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Rejection of claim - waiting periods apply
Year: 2018
Variable Mortgage Decision Reference 2018-0045Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency
Year: 2018
Multiple Products/Services Decision Reference 2018-0046Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Failure to provide product/service information
Year: 2018
Private Health Insurance Decision Reference 2018-0047Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication
Year: 2018
Rental Property Decision Reference 2018-0048Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Mis-selling, Dissatisfaction with customer service , Maladministration
Year: 2018
Cash Investment Decision Reference 2018-0049Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (investment)
Year: 2018
Private Health Insurance Decision Reference 2018-0050Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0051Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Rejection of claim - fit to return to work
Year: 2018
Car Decision Reference 2018-0052Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide correct information, Premium rate increases
Year: 2018
Farm & Livestock Decision Reference 2018-0053Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Travel Decision Reference 2018-0054Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2018
Travel Decision Reference 2018-0055Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation, Rejection of claim - pre-existing condition
Year: 2018
Repayment Mortgage Decision Reference 2018-0056Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Refusal to grant mortgage, Failure to provide correct information, Maladministration
Year: 2018
Life Decision Reference 2018-0057Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2018
Lodgements Decision Reference 2018-0058Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate account/balance information , Dissatisfaction with customer service
Year: 2018
Pet Insurance Decision Reference 2018-0059Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Complaint handling (Consumer Protection Code)
Year: 2018
Private Health Insurance Decision Reference 2018-0060Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
