Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Loans Decision Reference 2021-0323Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - commercial lending , Appointment of debt collection agency , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Level of contact or communications re. Arrears, M
Year: 2021
Private Health Insurance Decision Reference 2021-0324Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - waiting periods apply , Rejection of claim - pre-existing condition
Year: 2021
Mortgage Protection Decision Reference 2021-0325Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Delayed or inadequate communication
Year: 2021
Current Account Decision Reference 2021-0326Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2021
Fixed Rate Decision Reference 2021-0327Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (mortgage)
Year: 2021
Car Decision Reference 2021-0328Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: No claim bonus issues
Year: 2021
Current Account Decision Reference 2021-0329Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied
Year: 2021
Car Decision Reference 2021-0330Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to consider vulnerability of customer, Claim handling delays or issues, Delayed or inadequate communication, Disagreement regarding Pre-accident value provided
Year: 2021
Van Decision Reference 2021-0331Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Pre-accident value provided, Failure to consider vulnerability of customer, Maladministration
Year: 2021
Retail Decision Reference 2021-0332Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions, Failure to process instructions in a timely manner, Failure to provide product/service information, Refusal to insure - failure to renew policy
Year: 2021
Private Health Insurance Decision Reference 2021-0333Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling (insurance), Failure to advise on key product/service features
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0334Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Rejection of claim - fit to return to work
Year: 2021
Repayment Mortgage Decision Reference 2021-0336Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Failure to provide calculations
Year: 2021
Repayment Mortgage Decision Reference 2021-0337Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency, Increase in interest rate, Maladministration
Year: 2021
Commercial Mortgage Decision Reference 2021-0338Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - commercial lending
Year: 2021
Mortgage Decision Reference 2021-0339Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication, Failure to process instructions in a timely manner, Failure to provide product/service information, Failure to release security, Increase in interest rate, Lost or mislaid title deeds
Year: 2021
Personal Loan Decision Reference 2021-0340Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2021
Current Account Decision Reference 2021-0341Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure
Year: 2021
Repayment Mortgage Decision Reference 2021-0342Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Errors in calculations
Year: 2021
Approved Minimum Retirement Fund AMRF Decision Reference 2021-0343Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2021
