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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Current Account Decision Reference 2021-0173Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service , Failure to provide adequate security measures, Fees & charges applied , Unauthorised withdrawals
Year: 2021
Private Health Insurance Decision Reference 2021-0174Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2021
Repayment Mortgage Decision Reference 2021-0175Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication, Failure to provide product/service information
Year: 2021
Tracker Mortgage Decision Reference 2021-0176Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Repayment Mortgage Decision Reference 2021-0177Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Wrongful consideration of forbearance request, Failure to implement payment terms
Year: 2021
Tracker Mortgage Decision Reference 2021-0178Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Unit Linked Whole-of-Life Decision Reference 2021-0179Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Encashment delays , Delayed or inadequate communication
Year: 2021
Travel Decision Reference 2021-0180Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Rejection of claim – partial rejection
Year: 2021
Term Insurance Decision Reference 2021-0181Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Refusal to insure - failure to renew policy
Year: 2021
Tractor Decision Reference 2021-0182Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2021
Service Decision Reference 2021-0183Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues, Complaint handling (Consumer Protection Code)
Year: 2021
Service Decision Reference 2021-0184Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Endowment mortgage Decision Reference 2021-0185Sector: Investment
Product/Service: Endowment
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2021
Service Decision Reference 2021-0186Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Retail Decision Reference 2021-0187Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2021
Rental Property Decision Reference 2021-0188Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues
Year: 2021
Direct Debit Decision Reference 2021-0189Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service
Year: 2021
Mortgage Protection Decision Reference 2021-0190Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions, Dissatisfaction with customer service
Year: 2021
Whole-of-Life Decision Reference 2021-0191Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Rejected
All Conducts Complained Of: Premium rate increases , Complaint handling (Consumer Protection Code)
Year: 2021
Tracker Mortgage Decision Reference 2021-0192Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
