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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Term Insurance Decision Reference 2020-0190Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Mis-selling (insurance), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Misrepresentation (at point of sale or after)
Year: 2020
Repayment Mortgage Decision Reference 2020-0191Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Errors in calculations,
Year: 2020
Current Account Decision Reference 2020-0192Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2020
Multiple Products/Services Decision Reference 2020-0193Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2020
Loans Decision Reference 2020-0194Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate,
Year: 2020
Loans Decision Reference 2020-0195Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate,
Year: 2020
Tracker Mortgage Decision Reference 2020-0196Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Household Buildings Decision Reference 2020-0197Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim, Delayed or inadequate communication
Year: 2020
Approved Minimum Retirement Fund AMRF Decision Reference 2020-0198Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate investment information,
Year: 2020
Tracker Mortgage Decision Reference 2020-0199Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage,
Year: 2020
Car Decision Reference 2020-0200Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy, Rejection of claim
Year: 2020
Mortgage Decision Reference 2020-0201Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Arrears handling - Mortgage Arears Resolution Process , Errors in calculations, Maladministration
Year: 2020
Tracker Mortgage Decision Reference 2020-0202Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Mortgage Decision Reference 2020-0203Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Failure to provide accurate account/balance information
Year: 2020
Repayment Mortgage Decision Reference 2020-0204Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider , Delayed or inadequate communication
Year: 2020
Repayment Mortgage Decision Reference 2020-0205Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Substantially upheld
All Conducts Complained Of: Refusal to transfer mortgage into sole or joint names, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Refusal to grant mortgage
Year: 2020
Household Buildings Decision Reference 2020-0206Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim,
Year: 2020
Store Cards Decision Reference 2020-0207Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Failure to provide accurate account/balance information , Incorrect information sent to credit reference agency
Year: 2020
Switching Accounts Decision Reference 2020-0208Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service , Fees & charges applied
Year: 2020
Personal Loan Decision Reference 2020-0209Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Arrears handling , Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2020
