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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Whole-of-Life Decision Reference 2020-0146Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Dissatisfaction with customer service
Year: 2020
Personal Accident Decision Reference 2020-0147Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection , Disagreement regarding Medical evidence submitted
Year: 2020
Whole-of-Life Decision Reference 2020-0148Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy,
Year: 2020
Current Account Decision Reference 2020-0149Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2020
Tracker Mortgage Decision Reference 2020-0150Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0151Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Whole-of-Life Decision Reference 2020-0152Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Rejection of claim- non-disclosure (life)
Year: 2020
Current Account Decision Reference 2020-0153Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions,
Year: 2020
Annuities Decision Reference 2020-0154Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Failure to inform of drop in value, Dissatisfaction with customer service , Failure to provide correct information
Year: 2020
Repayment Mortgage Decision Reference 2020-0155Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Application of interest rate
Year: 2020
Debit Card Decision Reference 2020-0156Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2020
Tracker Mortgage Decision Reference 2020-0157Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Bonds Decision Reference 2020-0158Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Substantially upheld
All Conducts Complained Of: Errors in calculations, Failure to provide correct information, Maladministration
Year: 2020
Car Decision Reference 2020-0159Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service ,
Year: 2020
Private Health Insurance Decision Reference 2020-0160Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) ,
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0161Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - fit to return to work, Dissatisfaction with customer service
Year: 2020
Repayment Mortgage Decision Reference 2020-0162Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to grant mortgage,
Year: 2020
Car Decision Reference 2020-0163Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy,
Year: 2020
Payment Protection Decision Reference 2020-0164Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work,
Year: 2020
Other Decision Reference 2020-0165Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification,
Year: 2020
