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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2020-0392Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Private Health Insurance Decision Reference 2020-0393Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Claim handling delays or issues
Year: 2020
Tracker Mortgage Decision Reference 2020-0394Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2020
Travel Decision Reference 2020-0395Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2020
Private Health Insurance Decision Reference 2020-0396Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Tracker Mortgage Decision Reference 2020-0397Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Mortgage Decision Reference 2020-0398Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination, Failure to apply a tracker rate at a point in time CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0399Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Whole-of-Life Decision Reference 2020-0400Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Misrepresentation (at point of sale or after), Mis-selling
Year: 2020
Car Decision Reference 2020-0401Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2020
Online Share Dealing Decision Reference 2020-0402Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Encashment delays , Delayed or inadequate communication
Year: 2020
Tracker Mortgage Decision Reference 2020-0403Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Repayment Mortgage Decision Reference 2020-0404Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code)
Year: 2020
Household Contents Decision Reference 2020-0405Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - accidental damage
Year: 2020
Bonds Decision Reference 2020-0406Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with final fund value
Year: 2020
Tracker Mortgage Decision Reference 2020-0407Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0408Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Money Transfer (between accounts/between banks/3rd Decision Reference 2020-0409Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Failure to provide adequate security measures, Failure to provide accurate account/balance information , Maladministration
Year: 2020
Repayment Mortgage Decision Reference 2020-0410Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Level of contact or communications re. Arrears
Year: 2020
Current Account Decision Reference 2020-0411Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied
Year: 2020
