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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Private Health Insurance Decision Reference 2022-0109Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Miscellaneous
Year: 2022
Lodgements Decision Reference 2022-0110Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Non-receipt of money
Year: 2022
Tracker Mortgage Decision Reference 2022-0111Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0112Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2022
Tracker Mortgage Decision Reference 2022-0113Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0114Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0115Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Repayment Mortgage Decision Reference 2022-0117Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Failure to provide accurate account/balance information , Errors in calculations, Failure to process instructions in a timely manner
Year: 2022
Service Decision Reference 2022-0118Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2022
Repayment Mortgage Decision Reference 2022-0119Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Failure to provide calculations, Delayed or inadequate communication, Dissatisfaction with customer service , Failure to offer appropriate compensation or redress CBI Examination, Failure to process instructions, Failure to process instructions in a time
Year: 2022
Property Investment Decision Reference 2022-0120Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Encashment delays , Failure to provide correct information
Year: 2022
Term Insurance Decision Reference 2022-0121Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy (life), Failure to process instructions
Year: 2022
Managing Deceased Estates Decision Reference 2022-0122Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2022
Repayment Mortgage Decision Reference 2022-0123Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code)
Year: 2022
Travel Decision Reference 2022-0124Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2022
Travel Decision Reference 2022-0125Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2022
Credit Cards Decision Reference 2022-0126Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions
Year: 2022
Repayment Mortgage Decision Reference 2022-0127Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication
Year: 2022
Private Health Insurance Decision Reference 2022-0128Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Dissatisfaction with customer service
Year: 2022
Shares/Equities Investment Decision Reference 2022-0129Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with final fund value , Alleged poor management of fund, Fees & charges applied , Switching funds
Year: 2022
