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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Pension Transfers Decision Reference 2021-0050Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Dissatisfaction with customer service , Value of policy at surrender less than expected or projected
Year: 2021
Cheques Decision Reference 2021-0051Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2021
Service Decision Reference 2021-0052Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues
Year: 2021
Retail Decision Reference 2021-0053Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Household Buildings Decision Reference 2021-0054Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding
Year: 2021
Car Decision Reference 2021-0055Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration, Failure to process instructions, Failure to provide product/service information
Year: 2021
Travel Decision Reference 2021-0056Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Claim handling delays or issues, Failure to provide correct information, Poor wording/ambiguity of policy
Year: 2021
Banking Online Facility Decision Reference 2021-0058Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2021
Repayment Mortgage Decision Reference 2021-0059Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling mortgage to t/p provider , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to consider vulnerability of customer
Year: 2021
Credit Cards Decision Reference 2021-0060Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Complaint handling (Consumer Protection Code) , Failure to provide product/service information
Year: 2021
Current Account Decision Reference 2021-0061Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Repayment Mortgage Decision Reference 2021-0062Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage)
Year: 2021
Other Decision Reference 2021-0063Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: No claim bonus issues, Refusal to insure - failure to renew policy
Year: 2021
Property Investment Decision Reference 2021-0064Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment), Dissatisfaction with final fund value , Failure to provide product/service information
Year: 2021
Car Decision Reference 2021-0065Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to provide product/service information
Year: 2021
Personal Accident Decision Reference 2021-0066Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2021
Car Finance Decision Reference 2021-0067Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Increase in interest rate
Year: 2021
Investment Decision Reference 2021-0068Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after)
Year: 2021
Money Transfer (between accounts/between banks/3rd Decision Reference 2021-0069Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions
Year: 2021
Tracker Mortgage Decision Reference 2021-0070Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
