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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2020-0332Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0333Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Tracker Mortgage Decision Reference 2020-0334Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Credit Union Loan Decision Reference 2020-0335Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Level of contact or communications re. Arrears, Maladministration
Year: 2020
Whole-of-Life Decision Reference 2020-0336Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Loading on policy for medical conditions/family history
Year: 2020
Tracker Mortgage Decision Reference 2020-0337Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Household Buildings Decision Reference 2020-0338Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Automatic renewal, Maladministration
Year: 2020
Tracker Mortgage Decision Reference 2020-0339Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Car Decision Reference 2020-0340Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, No claim bonus issues, Premium rate increases
Year: 2020
Repayment Mortgage Decision Reference 2020-0341Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2020
Whole-of-Life Decision Reference 2020-0342Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Partially upheld
All Conducts Complained Of: Premium rate increases , Dissatisfaction with customer service
Year: 2020
Credit Union Loan Decision Reference 2020-0343Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration, Application of interest rate
Year: 2020
Professional Indemnity Decision Reference 2020-0344Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification
Year: 2020
Hire Purchase Decision Reference 2020-0345Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2020
Personal Contract Plans Decision Reference 2020-0346Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Failure to advise on key product/service features
Year: 2020
Private Health Insurance Decision Reference 2020-0347Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Claim handling delays or issues
Year: 2020
Household Buildings Decision Reference 2020-0348Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil
Year: 2020
Travel Decision Reference 2020-0349Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2020
Mortgage Decision Reference 2020-0350Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Errors in calculations
Year: 2020
Repayment Mortgage Decision Reference 2020-0351Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking), Delayed or inadequate communication, Failure to provide product/service information
Year: 2020
