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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Car Decision Reference 2019-0015Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Repayment Mortgage Decision Reference 2019-0016Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency,
Year: 2019
Car Decision Reference 2019-0017Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - accidental damage, Rejection of claim
Year: 2019
Car Decision Reference 2019-0018Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication
Year: 2019
Repayment Mortgage Decision Reference 2019-0019Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication
Year: 2019
Current Account Decision Reference 2019-0020Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Delayed or inadequate communication
Year: 2019
Accounts Decision Reference 2019-0021Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Maladministration
Year: 2019
Car Decision Reference 2019-0022Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Lapse/cancellation of policy,
Year: 2019
Approved Minimum Retirement Fund AMRF Decision Reference 2019-0023Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Encashment delays , Delayed or inadequate communication
Year: 2019
Whole-of-Life Decision Reference 2019-0024Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Disagreement regarding Settlement amount offered
Year: 2019
Repayment Mortgage Decision Reference 2019-0025Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency, Appointment of debt collection agency , Failure to provide accurate account/balance information , Failure to provide correct information, Level of contact or communications re. Arrears
Year: 2019
Private Health Insurance Decision Reference 2019-0026Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition,
Year: 2019
Current Account Decision Reference 2019-0027Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration,
Year: 2019
Tracker Mortgage Decision Reference 2019-0028Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2019
Private Health Insurance Decision Reference 2019-0029Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication, Rejection of claim - pre-existing condition
Year: 2019
Critical & Serious Illness Decision Reference 2019-0030Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of illness,
Year: 2019
Money Transfer (between accounts/between banks/3rd Decision Reference 2019-0031Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Maladministration
Year: 2019
Private Health Insurance Decision Reference 2019-0032Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2019
Repayment Mortgage Decision Reference 2019-0034Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process ,
Year: 2019
Tracker Mortgage Decision Reference 2019-0035Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusal to transfer mortgage into sole or joint names,
Year: 2019
