Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Farm & Livestock Decision Reference 2018-0061Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2018
Credit Union Loan Decision Reference 2018-0062Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Refusal to grant consumer credit
Year: 2018
Private Health Insurance Decision Reference 2018-0063Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - treatment abroad
Year: 2018
Household Buildings Decision Reference 2018-0064Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil
Year: 2018
Household Buildings Decision Reference 2018-0065Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - flood
Year: 2018
Accounts Decision Reference 2018-0066Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Complaint handling (Consumer Protection Code)
Year: 2018
Household Buildings Decision Reference 2018-0067Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2018
Current Account Decision Reference 2018-0068Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Excessive request for authentication of identification, Dissatisfaction with customer service
Year: 2018
Credit Cards Decision Reference 2018-0069Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Failure to provide product/service information
Year: 2018
Private Health Insurance Decision Reference 2018-0070Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
Travel Decision Reference 2018-0071Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling, Failure to provide correct information, Poor wording/ambiguity of policy
Year: 2018
Personal Loan Decision Reference 2018-0072Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Failure to provide correct information
Year: 2018
Bonds Decision Reference 2018-0073Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Encashment delays , Dissatisfaction with final fund value , Failure to process instructions in a timely manner
Year: 2018
Cheques Decision Reference 2018-0074Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Refusals (banking)
Year: 2018
Fixed Rate Decision Reference 2018-0075Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication
Year: 2018
Car Decision Reference 2018-0076Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Mis-selling, Lapse/cancellation of policy
Year: 2018
Other Decision Reference 2018-0077Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2018
Mortgage Protection Decision Reference 2018-0078Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Poor wording/ambiguity of policy, Rejection of claim
Year: 2018
Money Transfer (between accounts/between banks/3rd Decision Reference 2018-0079Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features
Year: 2018
Car Decision Reference 2018-0080Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - reasonable care/security of vehicle
Year: 2018
