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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Rental Property Decision Reference 2021-0112Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Money Transfer (between accounts/between banks/3rd Decision Reference 2021-0113Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Failure to provide adequate security measures
Year: 2021
Travel Decision Reference 2021-0114Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport
Year: 2021
Travel Decision Reference 2021-0115Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Failure to process instructions in a timely manner
Year: 2021
Commercial Mortgage Decision Reference 2021-0116Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Appointment of a receiver, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Mortgage Decision Reference 2021-0117Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Arrears handling (non- Mortgage Arears Resolution Process ), Level of contact or communications re. Arrears
Year: 2021
Tracker Mortgage Decision Reference 2021-0118Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0119Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Interest Only Decision Reference 2021-0120Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process )
Year: 2021
Debit Card Decision Reference 2021-0121Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service
Year: 2021
Mobile Phone Decision Reference 2021-0122Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - theft or attempt theft, Claim handling delays or issues
Year: 2021
Private Health Insurance Decision Reference 2021-0123Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2021
Personal Retirement Savings Accounts (PRSA) Decision Reference 2021-0124Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions, Failure to process instructions in a timely manner
Year: 2021
Whole-of-Life Decision Reference 2021-0125Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Settlement amount (life), Results of policy review/failure to notify of policy reviews
Year: 2021
Personal Loan Decision Reference 2021-0126Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Refusals (banking), Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Tracker Mortgage Decision Reference 2021-0127Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Other Decision Reference 2021-0128Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2021
Service Decision Reference 2021-0129Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2021
Tracker Mortgage Decision Reference 2021-0130Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0131Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2021
