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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Commercial Mortgage Decision Reference 2021-0553Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration
Year: 2021
Payment Protection Decision Reference 2021-0554Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling (insurance), Failure to provide correct information, Poor wording/ambiguity of policy
Year: 2021
Shares/Equities Investment Decision Reference 2021-0555Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment), Failure to provide product/service information, Fees & charges applied
Year: 2021
Critical & Serious Illness Decision Reference 2021-0556Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Settlement amount offered, Miscellaneous
Year: 2021
Household Buildings Decision Reference 2021-0557Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - accidental damage, Claim handling delays or issues, Non-receipt of money
Year: 2021
Tracker Mortgage Decision Reference 2021-0558Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0559Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0560Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0561Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0562Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Critical & Serious Illness Decision Reference 2021-0563Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2021
Household Buildings Decision Reference 2021-0564Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Claim handling delays or issues, Rejection of claim - fire
Year: 2021
Car Decision Reference 2021-0565Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim
Year: 2021
Income Protection and Permanent Health Decision Reference 2021-0566Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Rejection of claim - pre-existing condition
Year: 2021
Private Health Insurance Decision Reference 2022-0000Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Advice given when switching plans, Failure to process instructions, Failure to provide product/service information
Year: 2022
Repayment Mortgage Decision Reference 2022-0001Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration (mortgage), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Failure to process instructions, Failure to process instructions in a timely
Year: 2022
Car Decision Reference 2022-0002Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Delayed or inadequate communication
Year: 2022
Household Buildings Decision Reference 2022-0003Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection , Disagreement regarding Settlement amount offered, Rejection of claim - freezing or escape of or overflow of water or oil
Year: 2022
Travel Decision Reference 2022-0004Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2022
Travel Decision Reference 2022-0005Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation, Dissatisfaction with customer service
Year: 2022
