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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2020-0352Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Mortgage Decision Reference 2020-0353Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Legal fees charged, Level of contact or communications re. Arrears
Year: 2020
Household Buildings Decision Reference 2020-0354Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim – partial rejection , Disagreement regarding Settlement amount offered
Year: 2020
Travel Decision Reference 2020-0355Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure
Year: 2020
Hospital Cash Plan Decision Reference 2020-0356Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Dissatisfaction with customer service
Year: 2020
Repayment Mortgage Decision Reference 2020-0357Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Dissatisfaction with customer service
Year: 2020
Whole-of-Life Decision Reference 2020-0358Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Results of policy review/failure to notify of policy reviews
Year: 2020
Personal Accident Decision Reference 2020-0359Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Upheld
All Conducts Complained Of: Refusal to insure - failure to renew policy, Disagreement regarding Medical evidence submitted , Failure to provide product/service information
Year: 2020
Household Buildings Decision Reference 2020-0360Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2020
Household Buildings Decision Reference 2020-0361Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - late notification, Rejection of claim - storm
Year: 2020
Payment Protection Decision Reference 2020-0362Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Medical evidence submitted , Rejection of claim - fit to return to work
Year: 2020
Life Decision Reference 2020-0363Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication
Year: 2020
Car Decision Reference 2020-0364Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2020
Repayment Mortgage Decision Reference 2020-0365Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Tracker Mortgage Decision Reference 2020-0366Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Travel Decision Reference 2020-0367Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - cancellation
Year: 2020
Term Insurance Decision Reference 2020-0368Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (life), Failure to provide correct information
Year: 2020
Tracker Mortgage Decision Reference 2020-0369Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to apply the correct tracker rate as part of the Examination
Year: 2020
Current Account Decision Reference 2020-0370Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Partially upheld
All Conducts Complained Of: Handling of fraudulent transactions, Delayed or inadequate communication, Dissatisfaction with customer service , Handling of fraudulent transactions
Year: 2020
Service Decision Reference 2020-0371Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2020
