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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Private Health Insurance Decision Reference 2019-0265Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Settlement amount offered,
Year: 2019
Personal Loan Decision Reference 2019-0266Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling , Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2019
Repayment Mortgage Decision Reference 2019-0267Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Legal fees charged, Level of contact or communications re. Arrears
Year: 2019
Whole-of-Life Decision Reference 2019-0268Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after),
Year: 2019
Private Health Insurance Decision Reference 2019-0269Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Substantially upheld
All Conducts Complained Of: Lapse/cancellation of policy, Dissatisfaction with customer service , Failure to process instructions, Failure to process instructions in a timely manner
Year: 2019
Cash Investment Decision Reference 2019-0270Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Early withdrawal penalty ,
Year: 2019
Repayment Mortgage Decision Reference 2019-0271Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Premature ceasing of arrears negotiations, Appointment of debt collection agency , Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Errors in
Year: 2019
Current Account Decision Reference 2019-0272Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration,
Year: 2019
Repayment Mortgage Decision Reference 2019-0273Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Level of contact or communications re. Arrears
Year: 2019
Repayment Mortgage Decision Reference 2019-0274Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication
Year: 2019
Lending Decision Reference 2019-0275Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate,
Year: 2019
Mobile Phone Decision Reference 2019-0276Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues, Complaint handling (Consumer Protection Code) , Failure to process instructions in a timely manner
Year: 2019
Credit Cards Decision Reference 2019-0277Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Fees & charges applied , Maladministration
Year: 2019
Opening/Closing Accounts Decision Reference 2019-0278Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration,
Year: 2019
Credit Cards Decision Reference 2019-0279Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Disputed transactions,
Year: 2019
Other Decision Reference 2019-0280Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - reasonable care/security of vehicle, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to process instructions in a timely manner
Year: 2019
Travel Decision Reference 2019-0281Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - cancellation, Dissatisfaction with customer service
Year: 2019
Other Decision Reference 2019-0282Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Settlement amount offered,
Year: 2019
Repayment Mortgage Decision Reference 2019-0283Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication, Failure to advise on key product/service features
Year: 2019
Tracker Mortgage Decision Reference 2019-0284Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide correct information, Failure to provide product/service information
Year: 2019
