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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2021-0429Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to release security, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Money Transfer Decision Reference 2021-0430Sector: Banking
Product/Service: Payment Service
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Failure to provide correct information
Year: 2021
Current Account Decision Reference 2021-0431Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Failure to provide correct information, Failure to provide product/service information
Year: 2021
Professional Indemnity Decision Reference 2021-0432Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions in a timely manner
Year: 2021
Private Health Insurance Decision Reference 2021-0433Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - treatment abroad, Refusal to insure - failure to renew policy
Year: 2021
Variable Mortgage Decision Reference 2021-0434Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Increase in interest rate
Year: 2021
Car Decision Reference 2021-0435Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide no claims bonus/ inaccurate no claims bonus , No claim bonus issues
Year: 2021
Service Decision Reference 2021-0436Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Complaint handling (Consumer Protection Code) , Failure to process instructions, Failure to process instructions in a timely manner
Year: 2021
Money Transfer (between accounts/between banks/3rd Decision Reference 2021-0437Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Failure to provide adequate security measures
Year: 2021
Car Decision Reference 2021-0438Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Delayed or inadequate communication
Year: 2021
Savings Account Decision Reference 2021-0439Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Failure to provide correct information
Year: 2021
Current Account Decision Reference 2021-0440Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Refusals (banking), Complaint handling (Consumer Protection Code) , Failure to provide notification /reason for closure
Year: 2021
Car Decision Reference 2021-0441Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Lapse/cancellation of policy
Year: 2021
Other Decision Reference 2021-0442Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Poor wording/ambiguity of policy, Rejection of claim
Year: 2021
Credit Cards Decision Reference 2021-0443Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions
Year: 2021
Tracker Mortgage Decision Reference 2021-0444Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Personal Pension Plan Decision Reference 2021-0445Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Failure to inform of drop in value
Year: 2021
Repayment Mortgage Decision Reference 2021-0447Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms, Arrears handling (non- Mortgage Arears Resolution Process ), Classification of borrower as non-cooperating, Dissatisfaction with customer service
Year: 2021
Critical & Serious Illness Decision Reference 2021-0448Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - non-disclosure, Failure to provide correct information
Year: 2021
Rental Property Decision Reference 2021-0449Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Poor wording/ambiguity of policy, Rejection of claim
Year: 2021
