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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Whole-of-Life Decision Reference 2021-0470Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Dissatisfaction with customer service , Failure to provide correct information
Year: 2021
Loans Decision Reference 2021-0471Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Refusals (banking)
Year: 2021
Pet Insurance Decision Reference 2021-0472Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Claim handling delays or issues
Year: 2021
Bonds Decision Reference 2021-0473Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Failure to process instructions in a timely manner
Year: 2021
Private Health Insurance Decision Reference 2021-0474Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - late notification
Year: 2021
Debit Card Decision Reference 2021-0475Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service , Unauthorised withdrawals
Year: 2021
Repayment Mortgage Decision Reference 2021-0476Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Documents mislaid or lost, Delayed or inadequate communication
Year: 2021
Household Contents Decision Reference 2021-0477Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Settlement amount offered, Complaint handling (Consumer Protection Code) , Failure to process instructions in a timely manner
Year: 2021
Service Decision Reference 2021-0478Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Premium rate increases
Year: 2021
Tracker Mortgage Decision Reference 2021-0479Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0480Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Current Account Decision Reference 2021-0481Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Substantially upheld
All Conducts Complained Of: Handling of fraudulent transactions
Year: 2021
Loans Decision Reference 2021-0482Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - commercial lending , Dissatisfaction with customer service , Level of contact or communications re. Arrears, Premature ceasing of arrears negotiations
Year: 2021
Loans Decision Reference 2021-0483Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - commercial lending , Dissatisfaction with customer service , Level of contact or communications re. Arrears, Premature ceasing of arrears negotiations, Wrongful consideration of forbearance request
Year: 2021
Tracker Mortgage Decision Reference 2021-0484Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0485Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0486Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Payment Protection Decision Reference 2021-0487Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Medical evidence submitted
Year: 2021
Tracker Mortgage Decision Reference 2021-0488Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0489Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
