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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Term Insurance Decision Reference 2022-0068Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Mis-selling (insurance), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Payment Protection Decision Reference 2022-0069Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code)
Year: 2022
Money Transfer Decision Reference 2022-0070Sector: Banking
Product/Service: Payment Service
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service , Failure to process instructions, Failure to provide product/service information
Year: 2022
Shares/Equities Investment Decision Reference 2022-0071Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with final fund value , Errors in calculations, Switching funds
Year: 2022
Repayment Mortgage Decision Reference 2022-0072Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Errors in calculations, Delayed or inadequate communication
Year: 2022
Repayment Mortgage Decision Reference 2022-0073Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions
Year: 2022
Mortgage Protection Decision Reference 2022-0074Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Failure to process instructions in a timely manner
Year: 2022
Service Decision Reference 2022-0075Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
Credit Cards Decision Reference 2022-0076Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions
Year: 2022
Travel Decision Reference 2022-0077Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - cancellation, Dissatisfaction with customer service
Year: 2022
Household Buildings Decision Reference 2022-0078Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim - subsidence or heave
Year: 2022
Personal Pension Plan Decision Reference 2022-0079Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Upheld
All Conducts Complained Of: Failure to advise on key product/service features, Failure to provide correct information, Maladministration
Year: 2022
Tracker Mortgage Decision Reference 2022-0080Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Failure to provide product/service information
Year: 2022
Repayment Mortgage Decision Reference 2022-0081Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate
Year: 2022
Car Finance Decision Reference 2022-0082Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication, Failure to process instructions, Failure to process instructions in a timely manner
Year: 2022
Repayment Mortgage Decision Reference 2022-0083Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Failure to provide calculations, Fees & charges applied
Year: 2022
Loans Decision Reference 2022-0084Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking), Delayed or inadequate communication, Dissatisfaction with customer service , Failure to process instructions in a timely manner
Year: 2022
Tracker Mortgage Decision Reference 2022-0085Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Complaint handling (Consumer Protection Code)
Year: 2022
Repayment Mortgage Decision Reference 2022-0086Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Level of contact or communications re. Arrears
Year: 2022
Debit Card Decision Reference 2022-0087Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Dissatisfaction with customer service , Handling of fraudulent transactions
Year: 2022
