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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2021-0344Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage), Failure to provide accurate account/balance information , Incorrect information sent to credit reference agency
Year: 2021
Car Decision Reference 2021-0345Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues
Year: 2021
Car Decision Reference 2021-0346Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: No claim bonus issues, Complaint handling (Consumer Protection Code) , Lapse/cancellation of policy
Year: 2021
Travel Decision Reference 2021-0347Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - definition of valuables, Claim handling delays or issues, Disagreement regarding Settlement amount offered, Dissatisfaction with customer service , Rejection of claim - reasonable care/unattended
Year: 2021
Private Health Insurance Decision Reference 2021-0348Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - waiting periods apply
Year: 2021
Money Transfer (between accounts/between banks/3rd Decision Reference 2021-0350Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Disputed transactions, Fees & charges applied
Year: 2021
Travel Decision Reference 2021-0351Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – partial rejection , Dissatisfaction with customer service
Year: 2021
Pet Insurance Decision Reference 2021-0352Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Lapse/cancellation of policy, Refusal to insure - failure to renew policy
Year: 2021
Mortgage Decision Reference 2021-0353Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Opening/Closing Accounts Decision Reference 2021-0354Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide notification /reason for closure
Year: 2021
Current Account Decision Reference 2021-0355Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Failure to provide notification /reason for closure
Year: 2021
Tracker Mortgage Decision Reference 2021-0356Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Tracker Mortgage Decision Reference 2021-0357Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Fees & charges applied (mortgage)
Year: 2021
Tracker Mortgage Decision Reference 2021-0358Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0359Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0360Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0361Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2021
Tracker Mortgage Decision Reference 2021-0362Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Tracker Mortgage Decision Reference 2021-0363Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Personal Pension Plan Decision Reference 2021-0364Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Switching funds , Delayed or inadequate communication, Failure to provide product/service information
Year: 2021
