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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Retail Decision Reference 2021-0261Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions in a timely manner, Failure to provide product/service information
Year: 2021
Service Decision Reference 2021-0262Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Failure to process instructions, Failure to process instructions in a timely manner, Failure to provide product/service information, Rejection of claim
Year: 2021
Private Health Insurance Decision Reference 2021-0263Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2021
Tracker Mortgage Decision Reference 2021-0264Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0265Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Tracker Mortgage Decision Reference 2021-0266Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0267Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to apply the correct tracker rate as part of the Examination, Failure to apply a tracker rate at a point in time CBI Examination, Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Tracker Mortgage Decision Reference 2021-0268Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2021
Term Insurance Decision Reference 2021-0269Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Maladministration (life)
Year: 2021
Whole-of-Life Decision Reference 2021-0270Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Poor wording/ambiguity of policy, Failure to provide correct information, Failure to provide product/service information
Year: 2021
Household Buildings Decision Reference 2021-0271Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim – partial rejection
Year: 2021
Tracker Mortgage Decision Reference 2021-0272Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Dissatisfaction with customer service , Maladministration
Year: 2021
Accounts Decision Reference 2021-0273Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions in a timely manner, Maladministration
Year: 2021
Debt Management Decision Reference 2021-0274Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Application of interest rate
Outcome: Rejected
All Conducts Complained Of: Application of interest rate, Arrears handling , Level of contact or communications re. Arrears
Year: 2021
Tracker Mortgage Decision Reference 2021-0275Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process
Year: 2021
Repayment Mortgage Decision Reference 2021-0276Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Maladministration (mortgage)
Year: 2021
Credit Union Loan Decision Reference 2021-0277Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling , Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Errors in calculations, Failure to process instructions in a timely manner
Year: 2021
Tracker Mortgage Decision Reference 2021-0278Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Incorrect information sent to credit reference agency, Premature ceasing of arrears negotiations, Wrongful consideration of forbearance request
Year: 2021
Business Bank account Decision Reference 2021-0279Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Upheld
All Conducts Complained Of: Fees & charges applied
Year: 2021
Loans Decision Reference 2021-0280Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Upheld
All Conducts Complained Of: Fees & charges applied
Year: 2021
