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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Cheques Decision Reference 2020-0271Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure, Dissatisfaction with customer service , Failure to process instructions
Year: 2020
Tracker Mortgage Decision Reference 2020-0272Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0273Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0274Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to apply a tracker rate at a point in time CBI Examination, Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0275Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Claim handling delays or issues, Dissatisfaction with customer service , Maladministration
Year: 2020
Private Health Insurance Decision Reference 2020-0276Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2020
Bonds Decision Reference 2020-0277Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied
Year: 2020
Loans Decision Reference 2020-0278Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (banking), Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Repayment Mortgage Decision Reference 2020-0279Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Settlement amount (mortgage), Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Private Health Insurance Decision Reference 2020-0280Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Disagreement regarding Medical evidence submitted
Year: 2020
Multiple Products/Services Decision Reference 2020-0281Sector: Banking
Product/Service: Multiple Banking Product/Service
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions
Year: 2020
Tracker Mortgage Decision Reference 2020-0282Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination, Failure to apply a tracker rate at a point in time CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0283Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0284Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Money Transfer (between accounts/between banks/3rd Decision Reference 2020-0285Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied
Year: 2020
Car Decision Reference 2020-0286Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Substantially upheld
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Pre-accident value provided
Year: 2020
Tracker Mortgage Decision Reference 2020-0287Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0288Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0289Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Shares/Equities Investment Decision Reference 2020-0290Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Misrepresentation (at point of sale or after), Delayed or inadequate communication, Maladministration
Year: 2020
