Our services are free.
We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
How to search our decisions
There are 2348 decisions matching your query
Household Buildings Decision Reference 2020-0250Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim – partial rejection
Year: 2020
Pet Insurance Decision Reference 2020-0252Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Claim Handling
Outcome: Partially upheld
All Conducts Complained Of: Claim handling delays or issues
Year: 2020
Repayment Mortgage Decision Reference 2020-0253Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Arrears handling - Mortgage Arears Resolution Process
Year: 2020
Car Decision Reference 2020-0254Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Failure to advise on key product/service features, Rejection of claim - theft or attempt theft
Year: 2020
Mortgage Decision Reference 2020-0255Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking)
Year: 2020
Bonds Decision Reference 2020-0256Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with final fund value , Delayed or inadequate communication, Failure to consider vulnerability of customer, Fees & charges applied , Mis-selling (investment), Product not suitable
Year: 2020
Car Decision Reference 2020-0257Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2020
Tracker Mortgage Decision Reference 2020-0258Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Private Health Insurance Decision Reference 2020-0259Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Rejection of claim - waiting periods apply
Year: 2020
Tracker Mortgage Decision Reference 2020-0260Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product
Year: 2020
Tracker Mortgage Decision Reference 2020-0261Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Banking Online Facility Decision Reference 2020-0262Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Upheld
All Conducts Complained Of: Dissatisfaction with customer service
Year: 2020
Cash Investment Decision Reference 2020-0263Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling (investment), Failure to process instructions in a timely manner, Switching funds , Value of policy at surrender less than expected or projected
Year: 2020
Mortgage Protection Decision Reference 2020-0264Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Mis-selling
Outcome: Rejected
All Conducts Complained Of: Mis-selling, Dissatisfaction with customer service , Misrepresentation (at point of sale or after)
Year: 2020
Travel Decision Reference 2020-0265Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2020
Whole-of-Life Decision Reference 2020-0266Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Settlement amount (life)
Year: 2020
Car Decision Reference 2020-0267Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Premium Rate Applied
Outcome: Partially upheld
All Conducts Complained Of: Premium rate increases
Year: 2020
Tracker Mortgage Decision Reference 2020-0268Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0269Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0270Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
