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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Banking Online Facility Decision Reference 2020-0291Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service
Year: 2020
Investment/buy to Let Mortgage Decision Reference 2020-0292Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Arrears handling - buy-to-let
Year: 2020
Approved Minimum Retirement Fund AMRF Decision Reference 2020-0293Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide correct information, Fees & charges applied
Year: 2020
Travel Decision Reference 2020-0295Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2020
Repayment Mortgage Decision Reference 2020-0296Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Incorrect information sent to credit reference agency, Failure to implement payment terms
Year: 2020
Bonds Decision Reference 2020-0297Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Maladministration, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to process instructions, Failure to provide accurate investment information
Year: 2020
Payment Protection Decision Reference 2020-0298Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability
Year: 2020
Online Share Dealing Decision Reference 2020-0299Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Mis-selling
Outcome: Upheld
All Conducts Complained Of: Product not suitable
Year: 2020
Online Share Dealing Decision Reference 2020-0300Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Early withdrawal penalty
Year: 2020
Dental Expenses Insurance Decision Reference 2020-0301Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Ending of benefit payment
Year: 2020
Payment Protection Decision Reference 2020-0302Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2020
Mortgage Protection Decision Reference 2020-0303Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Failure to provide correct information, Misrepresentation (at point of sale or after)
Year: 2020
Money Transfer (between accounts/between banks/3rd Decision Reference 2020-0304Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Dissatisfaction with customer service
Year: 2020
Household Buildings Decision Reference 2020-0305Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2020
Household Buildings Decision Reference 2020-0306Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Partially upheld
All Conducts Complained Of: Disagreement regarding Settlement amount offered
Year: 2020
Repayment Mortgage Decision Reference 2020-0307Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication
Year: 2020
Tracker Mortgage Decision Reference 2020-0308Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale
Year: 2020
Tracker Mortgage Decision Reference 2020-0309Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to apply the correct tracker rate as part of the Examination, Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0310Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0311Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
