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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Tracker Mortgage Decision Reference 2020-0312Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Current Account Decision Reference 2020-0313Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Non-receipt of money, Dissatisfaction with customer service , Failure to provide accurate account/balance information
Year: 2020
Guarantees Decision Reference 2020-0314Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Upheld
All Conducts Complained Of: Failure to process instructions in a timely manner
Year: 2020
Private Health Insurance Decision Reference 2020-0315Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Maladministration
Year: 2020
Tracker Mortgage Decision Reference 2020-0316Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0317Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2020
Tracker Mortgage Decision Reference 2020-0318Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0319Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Tracker Mortgage Decision Reference 2020-0320Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Failure to offer a tracker rate at point of sale
Year: 2020
Tracker Mortgage Decision Reference 2020-0321Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
Approved Minimum Retirement Fund AMRF Decision Reference 2020-0322Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Savings Account Decision Reference 2020-0323Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Application of interest rate
Year: 2020
Repayment Mortgage Decision Reference 2020-0324Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to switch interest rate
Year: 2020
Interest Only Decision Reference 2020-0325Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Level of contact or communications re. Arrears, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration regarding voluntary sale
Year: 2020
Lodgements Decision Reference 2020-0326Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Handling of fraudulent transactions
Year: 2020
Travel Decision Reference 2020-0327Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2020
Repayment Mortgage Decision Reference 2020-0328Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Selling mortgage to t/p provider , Arrears handling - Mortgage Arears Resolution Process , Failure to provide accurate account/balance information , Level of contact or communications re. Arrears
Year: 2020
Current Account Decision Reference 2020-0329Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Handling of fraudulent transactions
Year: 2020
Private Health Insurance Decision Reference 2020-0330Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2020
Tracker Mortgage Decision Reference 2020-0331Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2020
