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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2020-0098Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Substantially upheld
All Conducts Complained Of: Failure to process instructions, Application of interest rate
Year: 2020
Variable Mortgage Decision Reference 2020-0099Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Errors in calculations
Year: 2020
Repayment Mortgage Decision Reference 2020-0100Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage),
Year: 2020
Repayment Mortgage Decision Reference 2020-0101Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Classification of borrower as non-cooperating, Delayed or inadequate communication, Dissatisfaction with customer service , Documents mislaid or lost, Errors in calculations, Maladministration
Year: 2020
Tracker Mortgage Decision Reference 2020-0102Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress,
Year: 2020
Tracker Mortgage Decision Reference 2020-0103Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Upheld
All Conducts Complained Of: Failure to apply the correct tracker rate, Failure to offer appropriate compensation or redress
Year: 2020
Credit Cards Decision Reference 2020-0104Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied ,
Year: 2020
Tracker Mortgage Decision Reference 2020-0106Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate
Year: 2020
Income Protection and Permanent Health Decision Reference 2020-0107Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Claim handling delays or issues, Disagreement regarding Medical evidence submitted , Rejection of claim - fit to return to work
Year: 2020
Mortgage Protection Decision Reference 2020-0108Sector: Insurance
Product/Service: Protection
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Fees & charges applied
Year: 2020
Travel Decision Reference 2020-0109Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - reasonable care/unattended,
Year: 2020
Personal Loan Decision Reference 2020-0110Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms,
Year: 2020
Unit Linked Whole-of-Life Decision Reference 2020-0111Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Rejected
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews, Premium rate increases
Year: 2020
Private Health Insurance Decision Reference 2020-0112Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Partially upheld
All Conducts Complained Of: Lapse/cancellation of policy,
Year: 2020
Repayment Mortgage Decision Reference 2020-0114Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Failure to provide product/service information
Year: 2020
Household Contents Decision Reference 2020-0115Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues,
Year: 2020
Tracker Mortgage Decision Reference 2020-0116Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Partially upheld
All Conducts Complained Of: Refusal to move existing tracker to a new mortgage product, Refusal to grant mortgage
Year: 2020
Whole-of-Life Decision Reference 2020-0117Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration,
Year: 2020
Travel Decision Reference 2020-0119Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - cancellation, Rejection of claim - pre-existing condition
Year: 2020
Whole-of-Life Decision Reference 2020-0120Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Results of policy review/failure to notify of policy reviews,
Year: 2020
