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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Current Account Decision Reference 2021-0214Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions
Year: 2021
Current Account Decision Reference 2021-0215Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Upheld
All Conducts Complained Of: Disputed transactions
Year: 2021
Repayment Mortgage Decision Reference 2021-0218Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Upheld
All Conducts Complained Of: Failure to implement payment terms, Dissatisfaction with customer service
Year: 2021
Tracker Mortgage Decision Reference 2021-0219Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate at point of sale, Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0220Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Tracker Mortgage Decision Reference 2021-0221Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0222Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Substantially upheld
All Conducts Complained Of: Failure to offer appropriate compensation or redress CBI Examination
Year: 2021
Car Decision Reference 2021-0223Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: No claim bonus issues, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration, Misrepresentation (at point of sale or after)
Year: 2021
Private Health Insurance Decision Reference 2021-0224Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition, Rejection of claim - waiting periods apply
Year: 2021
Travel Decision Reference 2021-0225Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Partially upheld
All Conducts Complained Of: Rejection of claim - pre-existing condition, Rejection of claim - cancellation
Year: 2021
Lodgements Decision Reference 2021-0226Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Errors in calculations, Failure to process instructions, Failure to provide product/service information
Year: 2021
Repayment Mortgage Decision Reference 2021-0227Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Failure to provide information/correct information
Outcome: Partially upheld
All Conducts Complained Of: Errors in calculations, Incorrect information sent to credit reference agency
Year: 2021
Commercial Mortgage Decision Reference 2021-0228Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Complaint handling (Consumer Protection Code) , Failure to provide product/service information, Level of contact or communications re. Arrears, Mis-selling
Year: 2021
Repayment Mortgage Decision Reference 2021-0229Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Application of interest rate, Delayed or inadequate communication, Failure to provide product/service information, Misrepresentation (at point of sale or after)
Year: 2021
Variable Mortgage Decision Reference 2021-0231Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions in a timely manner, Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Savings Account Decision Reference 2021-0233Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Misrepresentation (at point of sale or after), Application of interest rate, Failure to provide correct information
Year: 2021
Tracker Mortgage Decision Reference 2021-0234Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0235Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Current Account Decision Reference 2021-0236Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied , Failure to process instructions, Failure to provide product/service information, Fees & charges applied
Year: 2021
Household Buildings Decision Reference 2021-0238Sector: Insurance
Product/Service: Home and/or Property
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - freezing or escape of or overflow of water or oil
Year: 2021
