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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Investment Decision Reference 2018-0021Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication
Year: 2018
Personal Loan Decision Reference 2018-0022Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Incorrect information sent to credit reference agency, Arrears handling , Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2018
Endowment mortgage Decision Reference 2018-0023Sector: Investment
Product/Service: Endowment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Value of policy at surrender less than expected or projected, Failure to provide warning re. Nature of investment
Year: 2018
Personal Loan Decision Reference 2018-0024Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration
Year: 2018
Cheques Decision Reference 2018-0025Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2018
Variable Mortgage Decision Reference 2018-0026Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Substantially upheld
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Level of contact or communications re. Arrears, Maladministration
Year: 2018
Personal Loan Decision Reference 2018-0027Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration, Arrears handling , Incorrect information sent to credit reference agency
Year: 2018
Personal Pension Plan Decision Reference 2018-0028Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Failure to provide correct information, Delayed or inadequate communication, Dissatisfaction with customer service , Failure to advise on key product/service features, Fees & charges applied
Year: 2018
Income Protection and Permanent Health Decision Reference 2018-0029Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - did not meet policy definition of disability, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service
Year: 2018
Investment/buy to Let Mortgage Decision Reference 2018-0030Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Wrongful consideration of forbearance request, Application of interest rate, Arrears handling - buy-to-let
Year: 2018
Car Decision Reference 2018-0031Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding
Year: 2018
Critical & Serious Illness Decision Reference 2018-0032Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Failure to provide correct information, Claim handling delays or issues
Year: 2018
Travel Decision Reference 2018-0033Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2018
Critical & Serious Illness Decision Reference 2018-0034Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Substantially upheld
All Conducts Complained Of: Rejection of claim - non-disclosure & voiding
Year: 2018
Repayment Mortgage Decision Reference 2018-0035Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Substantially upheld
All Conducts Complained Of: Refusal to grant mortgage, Failure to provide correct information
Year: 2018
Repayment Mortgage Decision Reference 2018-0036Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Rejected
All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication
Year: 2018
Car Decision Reference 2018-0037Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim - reasonable care/security of vehicle
Year: 2018
Loans Decision Reference 2018-0038Sector: Banking
Product/Service: Commercial Banking
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Delayed or inadequate communication
Year: 2018
Shares/Equities Investment Decision Reference 2018-0039Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Customer Service
Outcome: Partially upheld
All Conducts Complained Of: Delayed or inadequate communication
Year: 2018
Multiple Products/Services Decision Reference 2018-0040Sector: Insurance
Product/Service: Multiple Insurance Product/Service
Primary Conduct Complained Of: Mis-selling
Outcome: Partially upheld
All Conducts Complained Of: Mis-selling
Year: 2018
