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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Repayment Mortgage Decision Reference 2021-0009Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Maladministration (mortgage), Dissatisfaction with customer service
Year: 2021
Pet Insurance Decision Reference 2021-0010Sector: Insurance
Product/Service: Miscellaneous
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition
Year: 2021
Car Decision Reference 2021-0011Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Rejection of claim
Year: 2021
Tracker Mortgage Decision Reference 2021-0012Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Maladministration (mortgage), Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Premature ceasing of arrears negotiations
Year: 2021
Tracker Mortgage Decision Reference 2021-0013Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2021
Tracker Mortgage Decision Reference 2021-0014Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate
Year: 2021
Repayment Mortgage Decision Reference 2021-0015Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Selling mortgage to t/p provider
Year: 2021
Current Account Decision Reference 2021-0016Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Substantially upheld
All Conducts Complained Of: Delayed or inadequate communication, Failure to provide correct information, Maladministration
Year: 2021
Debit Card Decision Reference 2021-0017Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Transactions
Outcome: Rejected
All Conducts Complained Of: Disputed transactions, Failure to process instructions
Year: 2021
Car Decision Reference 2021-0018Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Settlement Amount Offered
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Pre-accident value provided, Claim handling delays or issues
Year: 2021
Repayment Mortgage Decision Reference 2021-0019Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2021
Interest Only Decision Reference 2021-0020Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Partially upheld
All Conducts Complained Of: Failure to implement payment terms, Delayed or inadequate communication, Increase in interest rate, Maladministration (mortgage)
Year: 2021
Tracker Mortgage Decision Reference 2021-0021Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate, Failure to provide calculations, Failure to provide correct information
Year: 2021
Personal Pension Plan Decision Reference 2021-0022Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied
Year: 2021
Shares/Equities Investment Decision Reference 2021-0023Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Failure to inform of drop in value, Delayed or inadequate communication, Failure to provide warning re. Nature of investment
Year: 2021
Private Health Insurance Decision Reference 2021-0025Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - treatment abroad
Year: 2021
Current Account Decision Reference 2021-0026Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with customer service , Disputed transactions, Failure to process instructions
Year: 2021
Private Health Insurance Decision Reference 2021-0027Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Upheld
All Conducts Complained Of: Rejection of claim
Year: 2021
Travel Decision Reference 2021-0028Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - pre-existing condition, Disagreement regarding Medical evidence submitted , Rejection of claim - non-disclosure
Year: 2021
Private Health Insurance Decision Reference 2021-0029Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Upheld
All Conducts Complained Of: Disagreement regarding Medical evidence submitted , Complaint handling (Consumer Protection Code)
Year: 2021
