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We will never seek payment from you to progress a complaint.
Last Updated on 28th March 2024 with decisions up to the end of December 2023.
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There are 2348 decisions matching your query
Term Insurance Decision Reference 2022-0088Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Partially upheld
All Conducts Complained Of: Failure to process instructions
Year: 2022
Online Share Dealing Decision Reference 2022-0089Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Failure to inform of drop in value, Complaint handling (Consumer Protection Code) , Failure to process instructions, Failure to provide product/service information
Year: 2022
Whole-of-Life Decision Reference 2022-0090Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: Failure to process instructions, Claim handling delays or issues
Year: 2022
Whole-of-Life Decision Reference 2022-0091Sector: Insurance
Product/Service: Life
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Premium rate increases , Results of policy review/failure to notify of policy reviews
Year: 2022
Fixed Rate Decision Reference 2022-0092Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Refusals (banking), Failure to provide accurate account/balance information
Year: 2022
Service Decision Reference 2022-0093Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim, Failure to process instructions
Year: 2022
Repayment Mortgage Decision Reference 2022-0094Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Arrears handling
Outcome: Rejected
All Conducts Complained Of: Failure to implement payment terms, Dissatisfaction with customer service
Year: 2022
Private Health Insurance Decision Reference 2022-0095Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Disagreement regarding Medical evidence submitted , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Rejection of claim
Year: 2022
Personal Pension Plan Decision Reference 2022-0096Sector: Investment
Product/Service: Pension
Primary Conduct Complained Of: Mis-selling
Outcome: Substantially upheld
All Conducts Complained Of: Mis-selling, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service
Year: 2022
Rental Property Decision Reference 2022-0097Sector: Insurance
Product/Service: Commercial Insurance
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim
Year: 2022
Critical & Serious Illness Decision Reference 2022-0099Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2022
Current Account Decision Reference 2022-0100Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied
Year: 2022
Critical & Serious Illness Decision Reference 2022-0101Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Delayed or inadequate communication, Mis-selling, Mis-selling (insurance)
Year: 2022
Variable Mortgage Decision Reference 2022-0102Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Rejected
All Conducts Complained Of: Fees & charges applied (mortgage), Failure to provide accurate account/balance information , Failure to release security, Selling mortgage to t/p provider
Year: 2022
Property Investment Decision Reference 2022-0103Sector: Investment
Product/Service: Investment
Primary Conduct Complained Of: Management of Fund
Outcome: Rejected
All Conducts Complained Of: Dissatisfaction with final fund value , Failure to process instructions, Failure to provide product/service information, Maladministration
Year: 2022
Tracker Mortgage Decision Reference 2022-0104Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Tracker Mortgage Decision Reference 2022-0105Sector: Banking
Product/Service: Mortgage
Primary Conduct Complained Of: Application of tracker interest rate
Outcome: Rejected
All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage
Year: 2022
Car Decision Reference 2022-0106Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues
Year: 2022
Income Protection and Permanent Health Decision Reference 2022-0107Sector: Insurance
Product/Service: Health, Accident and Other
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim - fit to return to work
Year: 2022
Current Account Decision Reference 2022-0108Sector: Banking
Product/Service: Accounts
Primary Conduct Complained Of: Customer Service
Outcome: Rejected
All Conducts Complained Of: Failure to provide notification /reason for closure
Year: 2022
