Publications

Ombudsman's Digests of Decisions

The Ombudsman has published a number of 'Digests of Decisions' which include short summaries of a selection of decisions in relation to complaints against financial service providers and case studies of decisions in relation to complaints against pension providers. Please see our full Decisions Database to view all decisions published since 1 January 2018

The Ombudsman's Digest of Legally Binding Decisions, Volume 4 will be published in the coming weeks.