Ombudsman's Decisions

Ombudsman's Digests of Decisions

Section 62 of the Financial Services and Pensions Ombudsman Act 2017, provides the Ombudsman with the power to publish legally binding decisions in relation to complaints concerning financial service providers. In addition to making these decisions available on this database, short summaries of a selection of decisions are published in the Digests of Decisions.

High Court Judgments following the appeal of a legally binding decision are published in our Legal References section

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Last updated on 19 October 2021 with decisions up to 31 May 2021 and decisions contained in Volume 6 of the Ombudsman's Digest of Decisions