Ombudsman Decisions

Section 62 of the Financial Services and Pensions Ombudsman Act 2017, provides the FSPO with the power to publish legally binding decisions in relation to complaints concerning financial service providers. The legislation provides that decisions should be published in a manner that a complainant shall not be identified by name, address or otherwise and a provider shall not be identified by name or address. Publication must also comply with Data Protection legislation and regulations. The legislation also provides the FSPO with the power to publish case studies of decisions relating to pension providers, but not the full decision. This database holds the full text of all of the Ombudsman’s decisions in relation to financial service complaints published since January 2018.

Ombudsman's Digest of Decisions 2018 In addition to publishing the full decision, the Ombudsman also publishes a Digest which includes a short summary of selected decisions. Some details within the case studies referenced in this Digest, such as names and locations, have been altered in order to protect the identity of the Complainants. It is important to keep in mind that these are only short summaries. Interested parties are encouraged to read the full text of the decisions. The Ombudsman’s Digest of Decisions which includes a collection of selected case studies in relation to financial service complaints and pension complaints from 2018 is available here.


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