Strategic Plan 2025 - 2027

The FSPO’s third Strategic Plan, covers the period 2025-2027.

This Strategic Plan builds on the FSPO's delivery in its first 6 years of operation, during which time, the FSPO concluded more than 30,000 complaints. The priorities outlined in the Strategic Plan reflect both the FSPO's statutory role and the organisation's values and reflect the FSPO's ambition to evolve and innovate its services and focus on its customers, external stakeholders, and audiences.

The Strategic Plan sets out the following strategic priorities:

• Delivering for our Customers
• Sharing and Influencing
• Strengthening our Team and Innovating for Better Services

Minister for Finance, Paschal Donohoe, met the Financial Services and Pensions Ombudsman Liam Sloyan, Deputy Ombudsman Ian Larkin and senior FSPO officials to formally launch the FSPO’s Strategic Plan 2025-2027, and has welcomed its publication.