Important information: The service provided by the Financial Services and Pensions Ombudsman is free of charge. We will never seek payment from you to progress a complaint.
The FSPO's second Strategic Plan, 'Connecting and Innovating', covers the period 2021 – 2024.
This Strategic Plan builds on the FSPO's delivery in its first three years of operation, during which time, the FSPO concluded more than 15,200 complaints. The priorities outlined in the Strategic Plan reflect both the FSPO's statutory role and the organisation's values and reflect the FSPO's ambition to evolve and innovate its services and focus on its customers, external stakeholders, and audiences.
The Strategic Plan sets out the following strategic priorities:
(Left to Right) Maeve Dineen, Chairperson of the Financial Services and Pension Ombudsman's Council, Paschal Donohoe TD, Minister for Finance, MaryRose McGovern, Financial Services and Pensions Ombudsman (Deputy Financial Services and Pensions Ombudsman)
Lincoln House, Lincoln Place, Dublin 2,D02 VH29 Location map
Plean Straitéiseach 2021-2024 
