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We will never seek payment from you to progress a complaint.
Our services are free.
We will never seek payment from you to progress a complaint.
Liam Sloyan commenced as Financial Services and Pensions Ombudsman on 1 December 2022. He has significant policy and operational experience as a regulator and as a leader of state agencies having held the positions of Chief Executive of the National Treatment Purchase Fund, Regulator of the National Lottery and Chief Executive/Registrar of the Health Insurance Authority. Prior to joining public service in 2002, Liam worked in the insurance sector in actuarial and compliance areas. He is a Fellow of the Society of Actuaries in Ireland and holds an M.Sc. in Mathematics and Statistics from UCD and an Executive Certificate in Management and Leadership from MIT Sloan.
Diarmuid Byrne has worked with the Financial Services & Pensions Ombudsman since its inception in April 2005, having previously worked with the Insurance Ombudsman of Ireland (the former voluntary scheme). He was appointed Head of Administration with the Financial Services Bureau in 2007 with responsibility for Administration, HR, IT and Finance. In January 2016 he was appointed Director of Dispute Resolution Services and is an accredited mediator. Before entering the public sector, Diarmuid worked in the private sector, predominantly in the areas of IT and Finance.
Tara McDermott joined the Financial Services and Pensions Ombudsman in December 2017. Previous to this appointment, she held various Civil Service roles including as a member of the start-up team in both the Office of Government Procurement and the Garda Síochána Ombudsman Commission. Tara holds a Bachelor of Theology and Arts from St. Patrick’s Pontifical University Maynooth, a Diploma in Ethics from Dublin City University, a Certificate in Managing Risk and Systems Change from Trinity College, Dublin and various qualifications in the areas of Supervisory Management, and Procurement.
Aoibhín de Búrca is the Director of Corporate and Communication Services for the FSPO. Prior to this role, she was the Deputy Director of Corporate Services for the Competition and Consumer Protection Commission (CCPC), and previously the Head of Operations with the Nursing and Midwifery Board of Ireland (NMBI). She has also worked in corporate affairs roles with the Royal Irish Academy and RTÉ, and started out in news and current affairs with Newstalk Radio. She was an Ad Astra Research Scholar in UCD where she was awarded a PhD in politics and international relations. She holds a BA in Journalism (DCU), MA in International Politics (QUB) and an MSc in Business, Leadership and Management Practice (UCD).
