Customer Service
The Financial Services and Pensions Ombudsman (FSPO) is an independent, fair, and impartial service that helps resolve complaints with regulated financial service providers and pension providers. Our aim is to provide the highest quality of service to all customers. The following documents will assist in explaining how we operate and what standards of service you should expect when dealing with our Office.
Customer Charter
The purpose of the FSPO's customer charter is to outline the standard of service and behaviour which should underpin our interactions with our customers.
Customer Action Plan
Our aim is to provide the highest quality of service to all customers. The Customer Action Plan, describes our policy of encouraging feedback from customers, evaluating that feedback and, where possible, continuously improving on the quality of service offered.
Customer Engagement Policy
This policy sets out how the FSPO will engage with our customers and other stakeholders and expresses our aim to foster an environment of mutual respect between team members in the FSPO and those we serve.