Strategy Plan

This is the first Strategic Plan of the Financial Services and Pensions Ombudsman which was established on 1 January 2018 - Strategic Plan 2018-2021 "Enhancing the Customer Experience".

 

The Strategic Plan was developed together with our council, staff and stakeholders. It sets out our mission, vision, values and strategic goals and how we intend to achieve them. The FSPO would like to thank all those who contributed to the progression of the Strategic Plan.

Strategic Launch 5 July 2018

Strategic Launch 5 July 2018

(Left to Right) Ger Deering Financial Services and Pensions Ombudsman, Paschal Donohoe TD Minister for Finance, Maeve Dineen Chairperson of the Financial Services and Pension Ombudsman's Council and Elaine Cassidy Deputy Financial Services and Pensions Ombudsman