Financial Services and Pension Ombudsman

Our services are free.
We will never seek payment from you to progress a complaint.

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Our Services

  • How we deal with your complaint
  • Complaint Registration
  • Why the FSPO refers complaints to other European countries
  • What to expect during Dispute Resolution
  • Code of Ethics for Mediation
  • What to expect during the Investigation process
  • Drafting Guidelines
  • Oral Hearings

Complaints Registration

For more information on what we do when we receive your complaint, please watch the video below.

Read the full transcript of the video 'What happens when we receive your complaint'

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